Privacy Policy

Last updated: 12 December 2025

This Privacy Policy explains how MyCharge ("we", "us", "our") collects, uses, and shares information about you when you use our mobile application, our power bank rental service, and any related websites or services (collectively, the "Service").

1. Data controller

The data controller responsible for your personal data is MyCharge. If you have questions or requests regarding this Policy, you can contact us at support@mycharge.es.

2. Information we collect

2.1 Information you provide to us

• Account information: name, email address, password (hashed), and other basic profile details.
• Contact details: details you provide when contacting support.
• Payment information: limited payment details handled via our payment providers (e.g. Stripe). We do not store full card numbers on our own servers.

2.2 Information we collect automatically

• Usage data: actions taken in the app (e.g. starting and ending a rental, viewing screens, error messages).
• Device information: device model, operating system, app version, language, and other technical information.
• Approximate location: if you grant permission, we collect approximate location data to show nearby stations and support rentals. You can disable location permissions at any time in your device settings.
• Log data: IP address, timestamps, and related diagnostic information used for security and troubleshooting.

2.3 Information from third parties

• Information from app stores or sign-in providers (e.g. Apple, Google) when you choose to log in with those services.
• Information from payment providers related to successful or failed payments, chargebacks, or disputes.

3. How we use your information

We use the information we collect for the following purposes:

• to create and manage your MyCharge account;
• to provide and operate the rental Service, including verifying rentals and returns;
• to process payments, deposits, and refunds;
• to communicate with you about your account, rentals, and support requests;
• to monitor and improve the performance and reliability of the app and stations;
• to detect, prevent, and address fraud, abuse, or security incidents;
• to comply with legal obligations and respond to lawful requests.

4. Legal bases for processing (EEA/UK users)

If you are in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

• Performance of a contract: to provide the Service and manage rentals, payments, and your account.
• Legitimate interests: to operate, improve, and secure our Service (for example, preventing fraud or misuse).
• Legal obligations: to comply with accounting, tax, and regulatory requirements.
• Consent: for specific optional features, such as certain analytics or marketing communications, where required. You can withdraw your consent at any time.

5. How we share information

We may share your information with:

• Payment service providers (e.g. Stripe) to process payments, deposits, and refunds securely.
• Hosting and infrastructure providers (e.g. Firebase / Google Cloud) that store and process data on our behalf.
• Analytics and monitoring tools that help us understand app usage, detect issues, and improve performance (where allowed by law and your settings).
• Customer support tools that help us respond to your requests.
• Authorities or other third parties when we believe disclosure is necessary to comply with the law, protect our rights, or protect others from harm.

We do not sell your personal data. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

6. International data transfers

We may process and store your information in countries outside your own, including countries that may not have the same level of data protection as the EEA or UK. When we transfer personal data internationally, we use appropriate safeguards, such as standard contractual clauses approved by the European Commission, where required by law.

7. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Policy, including:

• for as long as you have an active account;
• for as long as we need to store transaction records for accounting, tax, or legal obligations;
• for a reasonable period after account closure to handle chargebacks, disputes, or legal claims.

When your data is no longer needed, we will securely delete or anonymize it.

8. Your rights

Depending on your location, you may have certain rights regarding your personal data. For users in the EEA/UK, these may include:

• the right to access your personal data;
• the right to correct inaccurate or incomplete data;
• the right to request deletion of your data in certain circumstances;
• the right to restrict or object to certain processing;
• the right to data portability (to receive your data in a structured, commonly used format);
• the right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us at support@mycharge.es. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data violates applicable law.

9. Children

Our Service is not intended for children under 16, and we do not knowingly collect personal data from children under this age. If you believe we have collected information from a child, please contact us so we can take appropriate action.

10. Security

We use technical and organizational measures to protect your personal data, including encryption in transit, access controls, and monitoring. However, no system is completely secure, and we cannot guarantee absolute security.

11. Changes to this Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in our Service or legal requirements). When we make material changes, we will take reasonable steps to notify you, such as displaying a notice in the app or updating the "Last updated" date at the top of this page.

12. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:
support@mycharge.es.